From the machine that comes in to the one that leaves repaired.
It was born inside a Stihl workshop and covers every part of the job: each machine’s record, the quote, the parts, the repair and collection. In daily use since 2022, with more than 6,000 service jobs.
- In daily use since 2022
- More than 6,000 service jobs
- Nothing to install
From drop-off to collection, with no loose paperwork.
One service sheet per machine, from the moment it comes in to the moment it leaves.
Drop-off
The customer by tax number, the machine by make and serial number. The drop-off receipt is printed in two copies.
Quote
Parts from the catalogue, labour and the diagnosis. It goes to the customer by email.
Repair
The repair order is created from the quote. Missing parts stay in view until they arrive.
Collection
The job is closed with a closing reason, the outcome and the invoice number, and the sheet goes to the archive.
Every step goes on the sheet.
Who received the machine, what was quoted, when the parts arrived and who repaired it. And the machine keeps its repair history, even if it changes hands.
- Warns you on the quote when the repair goes over a certain percentage of the price of a new machine.
- It won’t let you register the same machine twice, open a second sheet while the first is still open, or take in a blocked customer or a machine that has been scrapped.
- If the workshop wishes, it times each repair.
- Received at the counterReceipt printed14/10
- Quote emailed€66.7014/10
- Quote approved15/10
- Parts arrivedShelf P217/10
- Repaired0.5 h of labour18/10
Example using fictitious data.
The counter, the workbench and the office.
Each person sees what concerns them: the technician repairs, the front desk takes machines in and hands them back, and the manager keeps track.
A record for each machine
The customer by tax number, the make, model, serial number and previous repairs.
Quotes from the catalogue
Lines from the parts catalogue, a minimum quote amount, and the quote emailed to the customer.
Parts on order
The sheets waiting for parts, showing which ones are missing. Each part is marked off when it arrives, along with where it was put.
The shop’s printouts
Drop-off receipt in two copies or as an 80 mm slip, quote and repair order, with the shop’s logo and details.
Several shops
Each shop has its own numbering and its own branding on the printouts. Sheets can be transferred from one shop to another.
Dashboard and statistics
Sheets that have stalled for more than 7 days, the day’s drop-offs, turnaround time, makes and closing reasons. Exports to Excel.
Put to the test every day.
Since 2022
In daily use at a Stihl workshop.
More than 6,000
service jobs recorded, about 1,300 a year.
Profiles and two-step sign-in
Technician, Front Desk and Manager, with two-step sign-in and a history of who did what.
In the European Union
Servers in the EU and always-encrypted connections.
Run a workshop? See it in action.
In a demo, we show you a machine’s journey, from drop-off to collection.